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レポート概要
| ※当調査レポートでは、主要顧客管理BPOサービスの世界市場について調査・分析し、主要顧客管理BPOサービスの世界市場規模、市場動向、主要企業別マーケットシェア、主要地域別市場規模、企業プロフィールなどの情報をまとめました。また、セグメント分析では、種類別（テレフォニー、サービスとしてのビジネスプロセス（BPaaS）、電子メール応答管理、Web /モバイルチャット、Web及びモバイルベースのセルフサービスナレッジ管理）、用途別（SME（中小企業）、大企業）、地域別（北米、ヨーロッパ、中国、日本国内、東南アジア、インド、中南米）に区分して市場規模を算出しました。 ・レポートの概要 ・世界の主要顧客管理BPOサービス市場動向 ・主要企業別マーケットシェア ・主要顧客管理BPOサービスの種類別市場規模2014-2019 （テレフォニー、サービスとしてのビジネスプロセス（BPaaS）、電子メール応答管理、Web /モバイルチャット、Web及びモバイルベースのセルフサービスナレッジ管理） ・主要顧客管理BPOサービスの用途別市場規模2014-2019 （SME（中小企業）、大企業） ・主要顧客管理BPOサービスの北米市場：主要企業・種類別/用途別市場規模 ・主要顧客管理BPOサービスのヨーロッパ市場：主要企業・種類別/用途別市場規模 ・主要顧客管理BPOサービスの中国市場：主要企業・種類別/用途別市場規模 ・主要顧客管理BPOサービスの日本国内市場：主要企業・種類別/用途別市場規模 ・主要顧客管理BPOサービスの東南アジア市場：主要企業・種類別/用途別市場規模 ・主要顧客管理BPOサービスのインド市場：主要企業・種類別/用途別市場規模 ・主要顧客管理BPOサービスの中南米市場：主要企業・種類別/用途別市場規模 ・主要企業のプロフィール （Sutherland Global Services、Concentrix、Firstsource、HGS、IBM） ・主要顧客管理BPOサービスの市場規模予測2019-2025 （種類別、用途別、地域別市場予測） ・アナリストの観点・結論 ... |
In 2018, the global Key Customer Management BPO Service market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Key Customer Management BPO Service status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Key Customer Management BPO Service development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study
Sutherland Global Services
Concentrix
Firstsource
HGS
IBM
…
Market segment by Type, the product can be split into
Telephony
Business Process as a Service (BPaaS)
Email Response Management
Web/Mobile Chat
Knowledge Management for Web and Mobile-Based Self-Service
Market segment by Application, split into
SME (Small and Medium Enterprises)
Large Enterprise
Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Key Customer Management BPO Service status, future forecast, growth opportunity, key market and key players.
To present the Key Customer Management BPO Service development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Key Customer Management BPO Service are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Key Customer Management BPO Service Market Size Growth Rate by Type (2014-2025)
1.4.2 Telephony
1.4.3 Business Process as a Service (BPaaS)
1.4.4 Email Response Management
1.4.5 Web/Mobile Chat
1.4.6 Knowledge Management for Web and Mobile-Based Self-Service
1.5 Market by Application
1.5.1 Global Key Customer Management BPO Service Market Share by Application (2019-2025)
1.5.2 SME (Small and Medium Enterprises)
1.5.3 Large Enterprise
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Key Customer Management BPO Service Market Size
2.2 Key Customer Management BPO Service Growth Trends by Regions
2.2.1 Key Customer Management BPO Service Market Size by Regions (2019-2025)
2.2.2 Key Customer Management BPO Service Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
3 Market Share by Key Players
3.1 Key Customer Management BPO Service Market Size by by Players
3.1.1 Global Key Customer Management BPO Service Revenue by by Players (2014-2019)
3.1.2 Global Key Customer Management BPO Service Revenue Market Share by by Players (2014-2019)
3.1.3 Global Key Customer Management BPO Service Market Concentration Ratio (CR5 and HHI)
3.2 Key Customer Management BPO Service Key Players Head office and Area Served
3.3 Key Players Key Customer Management BPO Service Product/Solution/Service
3.4 Date of Enter into Key Customer Management BPO Service Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Key Customer Management BPO Service Market Size by Type (2014-2019)
4.2 Global Key Customer Management BPO Service Market Size by Application (2014-2019)
5 North America
5.1 North America Key Customer Management BPO Service Market Size (2014-2019)
5.2 Key Customer Management BPO Service Key Players in North America
5.3 North America Key Customer Management BPO Service Market Size by Type
5.4 North America Key Customer Management BPO Service Market Size by Application
6 Europe
6.1 Europe Key Customer Management BPO Service Market Size (2014-2019)
6.2 Key Customer Management BPO Service Key Players in Europe
6.3 Europe Key Customer Management BPO Service Market Size by Type
6.4 Europe Key Customer Management BPO Service Market Size by Application
7 China
7.1 China Key Customer Management BPO Service Market Size (2014-2019)
7.2 Key Customer Management BPO Service Key Players in China
7.3 China Key Customer Management BPO Service Market Size by Type
7.4 China Key Customer Management BPO Service Market Size by Application
8 Japan
8.1 Japan Key Customer Management BPO Service Market Size (2014-2019)
8.2 Key Customer Management BPO Service Key Players in Japan
8.3 Japan Key Customer Management BPO Service Market Size by Type
8.4 Japan Key Customer Management BPO Service Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Key Customer Management BPO Service Market Size (2014-2019)
9.2 Key Customer Management BPO Service Key Players in Southeast Asia
9.3 Southeast Asia Key Customer Management BPO Service Market Size by Type
9.4 Southeast Asia Key Customer Management BPO Service Market Size by Application
10 India
10.1 India Key Customer Management BPO Service Market Size (2014-2019)
10.2 Key Customer Management BPO Service Key Players in India
10.3 India Key Customer Management BPO Service Market Size by Type
10.4 India Key Customer Management BPO Service Market Size by Application
11 Central & South America
11.1 Central & South America Key Customer Management BPO Service Market Size (2014-2019)
11.2 Key Customer Management BPO Service Key Players in Central & South America
11.3 Central & South America Key Customer Management BPO Service Market Size by Type
11.4 Central & South America Key Customer Management BPO Service Market Size by Application
12 International Players Profiles
12.1 Sutherland Global Services
12.1.1 Sutherland Global Services Company Details
12.1.2 Company Description and Business Overview
12.1.3 Key Customer Management BPO Service Introduction
12.1.4 Sutherland Global Services Revenue in Key Customer Management BPO Service Business (2014-2019))
12.1.5 Sutherland Global Services Recent Development
12.2 Concentrix
12.2.1 Concentrix Company Details
12.2.2 Company Description and Business Overview
12.2.3 Key Customer Management BPO Service Introduction
12.2.4 Concentrix Revenue in Key Customer Management BPO Service Business (2014-2019)
12.2.5 Concentrix Recent Development
12.3 Firstsource
12.3.1 Firstsource Company Details
12.3.2 Company Description and Business Overview
12.3.3 Key Customer Management BPO Service Introduction
12.3.4 Firstsource Revenue in Key Customer Management BPO Service Business (2014-2019)
12.3.5 Firstsource Recent Development
12.4 HGS
12.4.1 HGS Company Details
12.4.2 Company Description and Business Overview
12.4.3 Key Customer Management BPO Service Introduction
12.4.4 HGS Revenue in Key Customer Management BPO Service Business (2014-2019)
12.4.5 HGS Recent Development
12.5 IBM
12.5.1 IBM Company Details
12.5.2 Company Description and Business Overview
12.5.3 Key Customer Management BPO Service Introduction
12.5.4 IBM Revenue in Key Customer Management BPO Service Business (2014-2019)
12.5.5 IBM Recent Development
13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America
14 Analyst’s Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
Table Key Customer Management BPO Service Key Market Segments
Table Key Players Key Customer Management BPO Service Covered
Table Global Key Customer Management BPO Service Market Size Growth Rate by Type 2018-2025 (Million US$)
Figuer Telephony Figures
Table Key Players of Telephony
Figuer Business Process as a Service (BPaaS) Figures
Table Key Players of Business Process as a Service (BPaaS)
Figuer Email Response Management Figures
Table Key Players of Email Response Management
Figuer Web/Mobile Chat Figures
Table Key Players of Web/Mobile Chat
Figuer Knowledge Management for Web and Mobile-Based Self-Service Figures
Table Key Players of Knowledge Management for Web and Mobile-Based Self-Service
Table Global Key Customer Management BPO Service Market Size Growth by Application 2019-2025 (Million US$)
Figure Global Key Customer Management BPO Service Market Share by Application in 2018 & 2025
Figure SME (Small and Medium Enterprises) Case Studies
Figure Large Enterprise Case Studies
Figure Key Customer Management BPO Service Report Years Considered
Figure Global Key Customer Management BPO Service Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Key Customer Management BPO Service Market Size by Regions 2019-2025 (Million US$)
Table Global Key Customer Management BPO Service Market Size by Regions 2019-2025 (Million US$)
Table Global Key Customer Management BPO Service Market Share by Regions 2014-2019
Figure Global Key Customer Management BPO Service Market Share by Regions 2014-2019
Figure Global Key Customer Management BPO Service Market Share by Regions in 2018
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure PORTER'S FIVE FORCES ANALYSIS
Table Global Key Customer Management BPO Service Revenue by by Players (2014-2019) (Million US$)
Table Global Key Customer Management BPO Service Market Share by by Players (2014-2019)
Figure Global Key Customer Management BPO Service Market Share by by Players in 2018
Table Global Key Customer Management BPO Service by Players Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Key Customer Management BPO Service Product/Solution/Service
Table Date of Enter into Key Customer Management BPO Service Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Key Customer Management BPO Service Market Size by Type (2014-2019) (Million US$)
Table Global Key Customer Management BPO Service Market Size Share by Type (2014-2019)
Figure Global Key Customer Management BPO Service Market Size Market Share by Type (2014-2019)
Table Global Key Customer Management BPO Service Market Size by Application (2014-2019) (Million US$)
Table Global Key Customer Management BPO Service Market Size Share by Application (2014-2019)
Figure Global Key Customer Management BPO Service Market Size Market Share by Application (2014-2019)
Figure Global Key Customer Management BPO Service Revenue Market Share by Application in 2018
Figure North America Key Customer Management BPO Service Market Size 2014-2019 (Million US$)
Table North America Key Players Key Customer Management BPO Service Revenue (2018-2019) (Million US$)
Table North America Key Players Key Customer Management BPO Service Market Share (2018-2019)
Table North America Key Customer Management BPO Service Market Size by Type 2014-2019 (Million US$)
Table North America Key Customer Management BPO Service Market Share by Type 2014-2019
Table North America Key Customer Management BPO Service Market Size by Application 2014-2019 (Million US$)
Table North America Key Customer Management BPO Service Market Share by Application 2014-2019
Figure Europe Key Customer Management BPO Service Market Size 2014-2019 (Million US$)
Table Europe Key Players Key Customer Management BPO Service Revenue (2018-2019) (Million US$)
Table Europe Key Players Key Customer Management BPO Service Market Share (2018-2019)
Table Europe Key Customer Management BPO Service Market Size by Type 2014-2019 (Million US$)
Table Europe Key Customer Management BPO Service Market Share by Type 2014-2019
Table Europe Key Customer Management BPO Service Market Size by Application 2014-2019 (Million US$)
Table Europe Key Customer Management BPO Service Market Share by Application 2014-2019
Figure China Key Customer Management BPO Service Market Size 2014-2019 (Million US$)
Table China Key Players Key Customer Management BPO Service Revenue (2018-2019) (Million US$)
Table China Key Players Key Customer Management BPO Service Market Share (2018-2019)
Table China Key Customer Management BPO Service Market Size by Type 2014-2019 (Million US$)
Table China Key Customer Management BPO Service Market Share by Type 2014-2019
Table China Key Customer Management BPO Service Market Size by Application 2014-2019 (Million US$)
Table China Key Customer Management BPO Service Market Share by Application 2014-2019
Figure Japan Key Customer Management BPO Service Market Size 2014-2019 (Million US$)
Table Japan Key Players Key Customer Management BPO Service Revenue (2018-2019) (Million US$)
Table Japan Key Players Key Customer Management BPO Service Market Share (2018-2019)
Table Japan Key Customer Management BPO Service Market Size by Type 2014-2019 (Million US$)
Table Japan Key Customer Management BPO Service Market Share by Type 2014-2019
Table Japan Key Customer Management BPO Service Market Size by Application 2014-2019 (Million US$)
Table Japan Key Customer Management BPO Service Market Share by Application 2014-2019
Figure Southeast Asia Key Customer Management BPO Service Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Key Customer Management BPO Service Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Key Customer Management BPO Service Market Share (2018-2019)
Table Southeast Asia Key Customer Management BPO Service Market Size by Type 2014-2019 (Million US$)
Table Southeast Asia Key Customer Management BPO Service Market Share by Type 2014-2019
Table Southeast Asia Key Customer Management BPO Service Market Size by Application 2014-2019 (Million US$)
Table Southeast Asia Key Customer Management BPO Service Market Share by Application 2014-2019
Figure India Key Customer Management BPO Service Market Size 2014-2019 (Million US$)
Table India Key Players Key Customer Management BPO Service Revenue (2018-2019) (Million US$)
Table India Key Players Key Customer Management BPO Service Market Share (2018-2019)
Table India Key Customer Management BPO Service Market Size by Type 2014-2019 (Million US$)
Table India Key Customer Management BPO Service Market Share by Type 2014-2019
Table India Key Customer Management BPO Service Market Size by Application 2014-2019 (Million US$)
Table India Key Customer Management BPO Service Market Share by Application 2014-2019
Figure Central & South America Key Customer Management BPO Service Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Key Customer Management BPO Service Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Key Customer Management BPO Service Market Share (2018-2019)
Table Central & South America Key Customer Management BPO Service Market Size by Type 2014-2019 (Million US$)
Table Central & South America Key Customer Management BPO Service Market Share by Type 2014-2019
Table Central & South America Key Customer Management BPO Service Market Size by Application 2014-2019 (Million US$)
Table Central & South America Key Customer Management BPO Service Market Share by Application 2014-2019
Table Sutherland Global Services Company Details
Table Sutherland Global Services Revenue in Key Customer Management BPO Service Business 2014-2019 (Million US$)
Figure Sutherland Global Services Revenue Growth Rate in Key Customer Management BPO Service Business (2014-2019)
Table Sutherland Global Services Recent Development
Table Concentrix Company Details
Table Concentrix Revenue in Key Customer Management BPO Service Business 2014-2019 (Million US$)
Figure Concentrix Revenue Growth Rate in Key Customer Management BPO Service Business (2014-2019)
Table Concentrix Recent Development
Table Firstsource Company Details
Table Firstsource Revenue in Key Customer Management BPO Service Business 2014-2019 (Million US$)
Figure Firstsource Revenue Growth Rate in Key Customer Management BPO Service Business (2014-2019)
Table Firstsource Recent Development
Table HGS Company Details
Table HGS Revenue in Key Customer Management BPO Service Business 2014-2019 (Million US$)
Figure HGS Revenue Growth Rate in Key Customer Management BPO Service Business (2014-2019)
Table HGS Recent Development
Table IBM Company Details
Table IBM Revenue in Key Customer Management BPO Service Business 2014-2019 (Million US$)
Figure IBM Revenue Growth Rate in Key Customer Management BPO Service Business (2014-2019)
Table IBM Recent Development
Table Global Key Customer Management BPO Service Market Size by Regions (Million US$) 2019-2025
Figure Global Key Customer Management BPO Service Market Size Share by Regions (2019-2025)
Figure Global Key Customer Management BPO Service Market Size Share by Regions in 2025
Figure North America Key Customer Management BPO Service Market Size Forecast (2019-2025)(Million USD)
Figure Europe Key Customer Management BPO Service Market Size Forecast (2019-2025)(Million USD)
Figure China Key Customer Management BPO Service Market Size Forecast (2019-2025)(Million USD)
Figure Japan Key Customer Management BPO Service Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Key Customer Management BPO Service Market Size Forecast (2019-2025)(Million USD)
Figure India Key Customer Management BPO Service Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Key Customer Management BPO Service Market Size Forecast (2019-2025)(Million USD)
Table Global Key Customer Management BPO Service Market Size by Product (2019-2025) (Million US$)
Figure Global Key Customer Management BPO Service Market Size by Product (2019-2025)
Figure Global Key Customer Management BPO Service Market Size by Product in 2025
Table Global Key Customer Management BPO Service Market Size by Application (2019-2025) (Million US$)
Figure Global Key Customer Management BPO Service Market Size by Application (2019-2025)
Figure Global Key Customer Management BPO Service Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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