世界の労働最適化式カスタマーエンゲージメントセンター市場規模・現状・予測（2021年-2027年）

• 英文タイトル：Global Customer Engagement Center Workforce Optimization Market Size, Status and Forecast 2021-2027

• レポートコード：QFJ1-2491 • 出版社/出版日：QYResearch / 2021年6月 ※2024年版があります。お問い合わせください。 • レポート形態：英文、PDF、95ページ • 納品方法：Eメール（納期：3日） • 産業分類：消費材

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レポート概要

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QYResearch社発行の本調査レポートでは、労働最適化式カスタマーエンゲージメントセンターの世界市場（2016年～2027年）を対象に調査し、市場動向、主要企業の市場シェア、種類別市場規模（ソフトウェア、サービス）、用途別市場規模（金融、IT＆通信、医療、輸送＆物流、小売＆Eコマース、その他）、主要地域別市場規模（北米、アメリカ、欧州、アジア、日本、中国、韓国、インド、東南アジア、中南米、中東、アフリカ等）、企業情報などをまとめております。 ・市場概要 ・労働最適化式カスタマーエンゲージメントセンターの市場動向 ・企業の競争状況、市場シェア ・労働最適化式カスタマーエンゲージメントセンターの種類別市場規模と予測2016-2027（ソフトウェア、サービス） ・労働最適化式カスタマーエンゲージメントセンターの用途別市場規模と予測2016-2027（金融、IT＆通信、医療、輸送＆物流、小売＆Eコマース、その他） ・労働最適化式カスタマーエンゲージメントセンターの北米市場規模2016-2027（アメリカ、カナダ） ・労働最適化式カスタマーエンゲージメントセンターの欧州市場規模2016-2027（ドイツ、フランス、イギリス等） ・労働最適化式カスタマーエンゲージメントセンターのアジア市場規模2016-2027（日本、中国、韓国、インド、東南アジア等） ・労働最適化式カスタマーエンゲージメントセンターの中南米市場規模2016-2027（メキシコ、ブラジル） ・労働最適化式カスタマーエンゲージメントセンターの中東・アフリカ市場規模2016-2027（トルコ、サウジアラビア等） ・主要企業情報（Verint Systems Inc.、Aspect Software, Inc.、Calabrio, Inc.、CRMXchange、Avaya Inc.、Genesys Telecommunications Laboratories, Inc.、Open Text Corporation、ConvergeOne, Inc.） ・結論

Customer engagement center workforce optimization solutions manage the performance and captures the interaction process of all enterprise employees. Customer engagement center workforce optimization solutions help to improve the customer experience, operational efficiency, and scheduling process.

Market Analysis and Insights: Global Customer Engagement Center Workforce Optimization Market
The global Customer Engagement Center Workforce Optimization market size is projected to reach US$ XX million by 2027, from US$ XX million in 2020, at a CAGR of XX% during 2021-2027.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Customer Engagement Center Workforce Optimization market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Customer Engagement Center Workforce Optimization market in terms of revenue.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Customer Engagement Center Workforce Optimization market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Customer Engagement Center Workforce Optimization market.

Global Customer Engagement Center Workforce Optimization Scope and Market Size
Customer Engagement Center Workforce Optimization market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Customer Engagement Center Workforce Optimization market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type
Software
Services

Segment by Application
BFSI
ITand Telecom
Healthcare
Transportation and Logistics
Retail and E-Commerce
Others

By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

By Company
Verint Systems Inc.
Aspect Software, Inc.
Calabrio, Inc.
CRMXchange
Avaya Inc.
Genesys Telecommunications Laboratories, Inc.
Open Text Corporation
ConvergeOne, Inc.

レポート目次

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1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Engagement Center Workforce Optimization Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
1.2.2 Software
1.2.3 Services
1.3 Market by Application
1.3.1 Global Customer Engagement Center Workforce Optimization Market Share by Application: 2016 VS 2021 VS 2027
1.3.2 BFSI
1.3.3 ITand Telecom
1.3.4 Healthcare
1.3.5 Transportation and Logistics
1.3.6 Retail and E-Commerce
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered

2 Global Growth Trends
2.1 Global Customer Engagement Center Workforce Optimization Market Perspective (2016-2027)
2.2 Customer Engagement Center Workforce Optimization Growth Trends by Regions
2.2.1 Customer Engagement Center Workforce Optimization Market Size by Regions: 2016 VS 2021 VS 2027
2.2.2 Customer Engagement Center Workforce Optimization Historic Market Share by Regions (2016-2021)
2.2.3 Customer Engagement Center Workforce Optimization Forecasted Market Size by Regions (2022-2027)
2.3 Customer Engagement Center Workforce Optimization Industry Dynamic
2.3.1 Customer Engagement Center Workforce Optimization Market Trends
2.3.2 Customer Engagement Center Workforce Optimization Market Drivers
2.3.3 Customer Engagement Center Workforce Optimization Market Challenges
2.3.4 Customer Engagement Center Workforce Optimization Market Restraints

3 Competition Landscape by Key Players
3.1 Global Top Customer Engagement Center Workforce Optimization Players by Revenue
3.1.1 Global Top Customer Engagement Center Workforce Optimization Players by Revenue (2016-2021)
3.1.2 Global Customer Engagement Center Workforce Optimization Revenue Market Share by Players (2016-2021)
3.2 Global Customer Engagement Center Workforce Optimization Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Customer Engagement Center Workforce Optimization Revenue
3.4 Global Customer Engagement Center Workforce Optimization Market Concentration Ratio
3.4.1 Global Customer Engagement Center Workforce Optimization Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Engagement Center Workforce Optimization Revenue in 2020
3.5 Customer Engagement Center Workforce Optimization Key Players Head office and Area Served
3.6 Key Players Customer Engagement Center Workforce Optimization Product Solution and Service
3.7 Date of Enter into Customer Engagement Center Workforce Optimization Market
3.8 Mergers & Acquisitions, Expansion Plans

4 Customer Engagement Center Workforce Optimization Breakdown Data by Type
4.1 Global Customer Engagement Center Workforce Optimization Historic Market Size by Type (2016-2021)
4.2 Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Type (2022-2027)

5 Customer Engagement Center Workforce Optimization Breakdown Data by Application
5.1 Global Customer Engagement Center Workforce Optimization Historic Market Size by Application (2016-2021)
5.2 Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Application (2022-2027)

6 North America
6.1 North America Customer Engagement Center Workforce Optimization Market Size (2016-2027)
6.2 North America Customer Engagement Center Workforce Optimization Market Size by Type
6.2.1 North America Customer Engagement Center Workforce Optimization Market Size by Type (2016-2021)
6.2.2 North America Customer Engagement Center Workforce Optimization Market Size by Type (2022-2027)
6.2.3 North America Customer Engagement Center Workforce Optimization Market Size by Type (2016-2027)
6.3 North America Customer Engagement Center Workforce Optimization Market Size by Application
6.3.1 North America Customer Engagement Center Workforce Optimization Market Size by Application (2016-2021)
6.3.2 North America Customer Engagement Center Workforce Optimization Market Size by Application (2022-2027)
6.3.3 North America Customer Engagement Center Workforce Optimization Market Size by Application (2016-2027)
6.4 North America Customer Engagement Center Workforce Optimization Market Size by Country
6.4.1 North America Customer Engagement Center Workforce Optimization Market Size by Country (2016-2021)
6.4.2 North America Customer Engagement Center Workforce Optimization Market Size by Country (2022-2027)
6.4.3 United States
6.4.4 Canada

7 Europe
7.1 Europe Customer Engagement Center Workforce Optimization Market Size (2016-2027)
7.2 Europe Customer Engagement Center Workforce Optimization Market Size by Type
7.2.1 Europe Customer Engagement Center Workforce Optimization Market Size by Type (2016-2021)
7.2.2 Europe Customer Engagement Center Workforce Optimization Market Size by Type (2022-2027)
7.2.3 Europe Customer Engagement Center Workforce Optimization Market Size by Type (2016-2027)
7.3 Europe Customer Engagement Center Workforce Optimization Market Size by Application
7.3.1 Europe Customer Engagement Center Workforce Optimization Market Size by Application (2016-2021)
7.3.2 Europe Customer Engagement Center Workforce Optimization Market Size by Application (2022-2027)
7.3.3 Europe Customer Engagement Center Workforce Optimization Market Size by Application (2016-2027)
7.4 Europe Customer Engagement Center Workforce Optimization Market Size by Country
7.4.1 Europe Customer Engagement Center Workforce Optimization Market Size by Country (2016-2021)
7.4.2 Europe Customer Engagement Center Workforce Optimization Market Size by Country (2022-2027)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic

8 Asia-Pacific
8.1 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size (2016-2027)
8.2 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Type
8.2.1 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Type (2016-2021)
8.2.2 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Type (2022-2027)
8.2.3 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Type (2016-2027)
8.3 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Application
8.3.1 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Application (2016-2021)
8.3.2 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Application (2022-2027)
8.3.3 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Application (2016-2027)
8.4 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Region
8.4.1 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Region (2016-2021)
8.4.2 Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Region (2022-2027)
8.4.3 China
8.4.4 Japan
8.4.5 South Korea
8.4.6 Southeast Asia
8.4.7 India
8.4.8 Australia

9 Latin America
9.1 Latin America Customer Engagement Center Workforce Optimization Market Size (2016-2027)
9.2 Latin America Customer Engagement Center Workforce Optimization Market Size by Type
9.2.1 Latin America Customer Engagement Center Workforce Optimization Market Size by Type (2016-2021)
9.2.2 Latin America Customer Engagement Center Workforce Optimization Market Size by Type (2022-2027)
9.2.3 Latin America Customer Engagement Center Workforce Optimization Market Size by Type (2016-2027)
9.3 Latin America Customer Engagement Center Workforce Optimization Market Size by Application
9.3.1 Latin America Customer Engagement Center Workforce Optimization Market Size by Application (2016-2021)
9.3.2 Latin America Customer Engagement Center Workforce Optimization Market Size by Application (2022-2027)
9.3.3 Latin America Customer Engagement Center Workforce Optimization Market Size by Application (2016-2027)
9.4 Latin America Customer Engagement Center Workforce Optimization Market Size by Country
9.4.1 Latin America Customer Engagement Center Workforce Optimization Market Size by Country (2016-2021)
9.4.2 Latin America Customer Engagement Center Workforce Optimization Market Size by Country (2022-2027)
9.4.3 Mexico
9.4.4 Brazil

10 Middle East & Africa
10.1 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size (2016-2027)
10.2 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Type
10.2.1 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Type (2016-2021)
10.2.2 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Type (2022-2027)
10.2.3 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Type (2016-2027)
10.3 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Application
10.3.1 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Application (2016-2021)
10.3.2 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Application (2022-2027)
10.3.3 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Application (2016-2027)
10.4 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Country
10.4.1 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Country (2016-2021)
10.4.2 Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Country (2022-2027)
10.4.3 Turkey
10.4.4 Saudi Arabia
10.4.5 UAE

11 Key Players Profiles
11.1 Verint Systems Inc.
11.1.1 Verint Systems Inc. Company Details
11.1.2 Verint Systems Inc. Business Overview
11.1.3 Verint Systems Inc. Customer Engagement Center Workforce Optimization Introduction
11.1.4 Verint Systems Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021)
11.1.5 Verint Systems Inc. Recent Development
11.2 Aspect Software, Inc.
11.2.1 Aspect Software, Inc. Company Details
11.2.2 Aspect Software, Inc. Business Overview
11.2.3 Aspect Software, Inc. Customer Engagement Center Workforce Optimization Introduction
11.2.4 Aspect Software, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021)
11.2.5 Aspect Software, Inc. Recent Development
11.3 Calabrio, Inc.
11.3.1 Calabrio, Inc. Company Details
11.3.2 Calabrio, Inc. Business Overview
11.3.3 Calabrio, Inc. Customer Engagement Center Workforce Optimization Introduction
11.3.4 Calabrio, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021)
11.3.5 Calabrio, Inc. Recent Development
11.4 CRMXchange
11.4.1 CRMXchange Company Details
11.4.2 CRMXchange Business Overview
11.4.3 CRMXchange Customer Engagement Center Workforce Optimization Introduction
11.4.4 CRMXchange Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021)
11.4.5 CRMXchange Recent Development
11.5 Avaya Inc.
11.5.1 Avaya Inc. Company Details
11.5.2 Avaya Inc. Business Overview
11.5.3 Avaya Inc. Customer Engagement Center Workforce Optimization Introduction
11.5.4 Avaya Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021)
11.5.5 Avaya Inc. Recent Development
11.6 Genesys Telecommunications Laboratories, Inc.
11.6.1 Genesys Telecommunications Laboratories, Inc. Company Details
11.6.2 Genesys Telecommunications Laboratories, Inc. Business Overview
11.6.3 Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Introduction
11.6.4 Genesys Telecommunications Laboratories, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021)
11.6.5 Genesys Telecommunications Laboratories, Inc. Recent Development
11.7 Open Text Corporation
11.7.1 Open Text Corporation Company Details
11.7.2 Open Text Corporation Business Overview
11.7.3 Open Text Corporation Customer Engagement Center Workforce Optimization Introduction
11.7.4 Open Text Corporation Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021)
11.7.5 Open Text Corporation Recent Development
11.8 ConvergeOne, Inc.
11.8.1 ConvergeOne, Inc. Company Details
11.8.2 ConvergeOne, Inc. Business Overview
11.8.3 ConvergeOne, Inc. Customer Engagement Center Workforce Optimization Introduction
11.8.4 ConvergeOne, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021)
11.8.5 ConvergeOne, Inc. Recent Development

12 Analyst’s Viewpoints/Conclusions

13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

List of Tables
Table 1. Global Customer Engagement Center Workforce Optimization Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
Table 2. Key Players of Software
Table 3. Key Players of Services
Table 4. Global Customer Engagement Center Workforce Optimization Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
Table 5. Global Customer Engagement Center Workforce Optimization Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
Table 6. Global Customer Engagement Center Workforce Optimization Market Size by Regions (2016-2021) & (US$ Million)
Table 7. Global Customer Engagement Center Workforce Optimization Market Share by Regions (2016-2021)
Table 8. Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Regions (2022-2027) & (US$ Million)
Table 9. Global Customer Engagement Center Workforce Optimization Market Share by Regions (2022-2027)
Table 10. Customer Engagement Center Workforce Optimization Market Trends
Table 11. Customer Engagement Center Workforce Optimization Market Drivers
Table 12. Customer Engagement Center Workforce Optimization Market Challenges
Table 13. Customer Engagement Center Workforce Optimization Market Restraints
Table 14. Global Customer Engagement Center Workforce Optimization Revenue by Players (2016-2021) & (US$ Million)
Table 15. Global Customer Engagement Center Workforce Optimization Market Share by Players (2016-2021)
Table 16. Global Top Customer Engagement Center Workforce Optimization Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Center Workforce Optimization as of 2020)
Table 17. Ranking of Global Top Customer Engagement Center Workforce Optimization Companies by Revenue (US$ Million) in 2020
Table 18. Global 5 Largest Players Market Share by Customer Engagement Center Workforce Optimization Revenue (CR5 and HHI) & (2016-2021)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Customer Engagement Center Workforce Optimization Product Solution and Service
Table 21. Date of Enter into Customer Engagement Center Workforce Optimization Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Customer Engagement Center Workforce Optimization Market Size by Type (2016-2021) (US$ Million)
Table 24. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Type (2016-2021)
Table 25. Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Type (2022-2027) (US$ Million)
Table 26. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Type (2022-2027) & (US$ Million)
Table 27. Global Customer Engagement Center Workforce Optimization Market Size Share by Application (2016-2021) & (US$ Million)
Table 28. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Application (2016-2021)
Table 29. Global Customer Engagement Center Workforce Optimization Forecasted Market Size by Application (2022-2027) (US$ Million)
Table 30. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Application (2022-2027) & (US$ Million)
Table 31. North America Customer Engagement Center Workforce Optimization Market Size by Type (2016-2021) (US$ Million)
Table 32. North America Customer Engagement Center Workforce Optimization Market Size by Type (2022-2027) & (US$ Million)
Table 33. North America Customer Engagement Center Workforce Optimization Market Size by Application (2016-2021) (US$ Million)
Table 34. North America Customer Engagement Center Workforce Optimization Market Size by Application (2022-2027) & (US$ Million)
Table 35. North America Customer Engagement Center Workforce Optimization Market Size by Country (2016-2021) & (US$ Million)
Table 36. North America Customer Engagement Center Workforce Optimization Market Size by Country (2022-2027) & (US$ Million)
Table 37. Europe Customer Engagement Center Workforce Optimization Market Size by Type (2016-2021) (US$ Million)
Table 38. Europe Customer Engagement Center Workforce Optimization Market Size by Type (2022-2027) & (US$ Million)
Table 39. Europe Customer Engagement Center Workforce Optimization Market Size by Application (2016-2021) (US$ Million)
Table 40. Europe Customer Engagement Center Workforce Optimization Market Size by Application (2022-2027) & (US$ Million)
Table 41. Europe Customer Engagement Center Workforce Optimization Market Size by Country (2016-2021) & (US$ Million)
Table 42. Europe Customer Engagement Center Workforce Optimization Market Size by Country (2022-2027) & (US$ Million)
Table 43. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Type (2016-2021) (US$ Million)
Table 44. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Type (2022-2027) & (US$ Million)
Table 45. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Application (2016-2021) (US$ Million)
Table 46. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Application (2022-2027) & (US$ Million)
Table 47. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Region (2016-2021) & (US$ Million)
Table 48. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size by Region (2022-2027) & (US$ Million)
Table 49. Latin America Customer Engagement Center Workforce Optimization Market Size by Type (2016-2021) (US$ Million)
Table 50. Latin America Customer Engagement Center Workforce Optimization Market Size by Type (2022-2027) & (US$ Million)
Table 51. Latin America Customer Engagement Center Workforce Optimization Market Size by Application (2016-2021) (US$ Million)
Table 52. Latin America Customer Engagement Center Workforce Optimization Market Size by Application (2022-2027) & (US$ Million)
Table 53. Latin America Customer Engagement Center Workforce Optimization Market Size by Country (2016-2021) & (US$ Million)
Table 54. Latin America Customer Engagement Center Workforce Optimization Market Size by Country (2022-2027) & (US$ Million)
Table 55. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Type (2016-2021) (US$ Million)
Table 56. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Type (2022-2027) & (US$ Million)
Table 57. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Application (2016-2021) (US$ Million)
Table 58. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Application (2022-2027) & (US$ Million)
Table 59. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Country (2016-2021) & (US$ Million)
Table 60. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size by Country (2022-2027) & (US$ Million)
Table 61. Verint Systems Inc. Company Details
Table 62. Verint Systems Inc. Business Overview
Table 63. Verint Systems Inc. Customer Engagement Center Workforce Optimization Product
Table 64. Verint Systems Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021) & (US$ Million)
Table 65. Verint Systems Inc. Recent Development
Table 66. Aspect Software, Inc. Company Details
Table 67. Aspect Software, Inc. Business Overview
Table 68. Aspect Software, Inc. Customer Engagement Center Workforce Optimization Product
Table 69. Aspect Software, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021) & (US$ Million)
Table 70. Aspect Software, Inc. Recent Development
Table 71. Calabrio, Inc. Company Details
Table 72. Calabrio, Inc. Business Overview
Table 73. Calabrio, Inc. Customer Engagement Center Workforce Optimization Product
Table 74. Calabrio, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021) & (US$ Million)
Table 75. Calabrio, Inc. Recent Development
Table 76. CRMXchange Company Details
Table 77. CRMXchange Business Overview
Table 78. CRMXchange Customer Engagement Center Workforce Optimization Product
Table 79. CRMXchange Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021) & (US$ Million)
Table 80. CRMXchange Recent Development
Table 81. Avaya Inc. Company Details
Table 82. Avaya Inc. Business Overview
Table 83. Avaya Inc. Customer Engagement Center Workforce Optimization Product
Table 84. Avaya Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021) & (US$ Million)
Table 85. Avaya Inc. Recent Development
Table 86. Genesys Telecommunications Laboratories, Inc. Company Details
Table 87. Genesys Telecommunications Laboratories, Inc. Business Overview
Table 88. Genesys Telecommunications Laboratories, Inc. Customer Engagement Center Workforce Optimization Product
Table 89. Genesys Telecommunications Laboratories, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021) & (US$ Million)
Table 90. Genesys Telecommunications Laboratories, Inc. Recent Development
Table 91. Open Text Corporation Company Details
Table 92. Open Text Corporation Business Overview
Table 93. Open Text Corporation Customer Engagement Center Workforce Optimization Product
Table 94. Open Text Corporation Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021) & (US$ Million)
Table 95. Open Text Corporation Recent Development
Table 96. ConvergeOne, Inc. Company Details
Table 97. ConvergeOne, Inc. Business Overview
Table 98. ConvergeOne, Inc. Revenue in Customer Engagement Center Workforce Optimization Business (2016-2021) & (US$ Million)
Table 99. ConvergeOne, Inc. Recent Development
Table 100. Research Programs/Design for This Report
Table 101. Key Data Information from Secondary Sources
Table 102. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Engagement Center Workforce Optimization Market Share by Type: 2020 VS 2027
Figure 2. Software Features
Figure 3. Services Features
Figure 4. Global Customer Engagement Center Workforce Optimization Market Share by Application: 2020 VS 2027
Figure 5. BFSI Case Studies
Figure 6. ITand Telecom Case Studies
Figure 7. Healthcare Case Studies
Figure 8. Transportation and Logistics Case Studies
Figure 9. Retail and E-Commerce Case Studies
Figure 10. Others Case Studies
Figure 11. Customer Engagement Center Workforce Optimization Report Years Considered
Figure 12. Global Customer Engagement Center Workforce Optimization Market Size (US$ Million), Year-over-Year: 2016-2027
Figure 13. Global Customer Engagement Center Workforce Optimization Market Size (US$ Million), 2016 VS 2021 VS 2027
Figure 14. Global Customer Engagement Center Workforce Optimization Market Share by Regions: 2020 VS 2027
Figure 15. Global Customer Engagement Center Workforce Optimization Market Share by Regions (2022-2027)
Figure 16. Global Customer Engagement Center Workforce Optimization Market Share by Players in 2020
Figure 17. Global Top Customer Engagement Center Workforce Optimization Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Center Workforce Optimization as of 2020
Figure 18. The Top 10 and 5 Players Market Share by Customer Engagement Center Workforce Optimization Revenue in 2020
Figure 19. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Type (2016-2021)
Figure 20. Global Customer Engagement Center Workforce Optimization Revenue Market Share by Type (2022-2027)
Figure 21. North America Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 22. North America Customer Engagement Center Workforce Optimization Market Share by Type (2016-2027)
Figure 23. North America Customer Engagement Center Workforce Optimization Market Share by Application (2016-2027)
Figure 24. North America Customer Engagement Center Workforce Optimization Market Share by Country (2016-2027)
Figure 25. United States Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 26. Canada Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 27. Europe Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 28. Europe Customer Engagement Center Workforce Optimization Market Share by Type (2016-2027)
Figure 29. Europe Customer Engagement Center Workforce Optimization Market Share by Application (2016-2027)
Figure 30. Europe Customer Engagement Center Workforce Optimization Market Share by Country (2016-2027)
Figure 31. Germany Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 32. France Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 33. U.K. Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 34. Italy Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 35. Russia Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 36. Nordic Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 37. Asia-Pacific Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 38. Asia-Pacific Customer Engagement Center Workforce Optimization Market Share by Type (2016-2027)
Figure 39. Asia-Pacific Customer Engagement Center Workforce Optimization Market Share by Application (2016-2027)
Figure 40. Asia-Pacific Customer Engagement Center Workforce Optimization Market Share by Region (2016-2027)
Figure 41. China Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 42. Japan Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 43. South Korea Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 44. Southeast Asia Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 45. India Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 46. Australia Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 47. Latin America Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 48. Latin America Customer Engagement Center Workforce Optimization Market Share by Type (2016-2027)
Figure 49. Latin America Customer Engagement Center Workforce Optimization Market Share by Application (2016-2027)
Figure 50. Latin America Customer Engagement Center Workforce Optimization Market Share by Country (2016-2027)
Figure 51. Mexico Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 52. Brazil Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 53. Middle East & Africa Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 54. Middle East & Africa Customer Engagement Center Workforce Optimization Market Share by Type (2016-2027)
Figure 55. Middle East & Africa Customer Engagement Center Workforce Optimization Market Share by Application (2016-2027)
Figure 56. Middle East & Africa Customer Engagement Center Workforce Optimization Market Share by Country (2016-2027)
Figure 57. Turkey Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 58. Saudi Arabia Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 59. UAE Customer Engagement Center Workforce Optimization Market Size YoY Growth (2016-2027) & (US$ Million)
Figure 60. Verint Systems Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2016-2021)
Figure 61. Aspect Software, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2016-2021)
Figure 62. Calabrio, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2016-2021)
Figure 63. CRMXchange Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2016-2021)
Figure 64. Avaya Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2016-2021)
Figure 65. Genesys Telecommunications Laboratories, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2016-2021)
Figure 66. Open Text Corporation Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2016-2021)
Figure 67. ConvergeOne, Inc. Revenue Growth Rate in Customer Engagement Center Workforce Optimization Business (2016-2021)
Figure 68. Bottom-up and Top-down Approaches for This Report
Figure 69. Data Triangulation
Figure 70. Key Executives Interviewed

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